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Privacy Policy

Privacy Policy for Silver by Golden

Effective Date: 12th September 2024

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At Silver by Golden, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, hosted by Wix, or purchase our products. By using our website or services, you agree to the practices described in this policy.

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1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of personal information:

1.1 Personal Identification Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed through secure third-party payment gateways, and not stored by us)

1.2 Non-Personal Identification Information

  • Browser type

  • IP address

  • Device information

  • Operating system

  • Pages you visited and actions taken on the website

1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These may include:

  • Session cookies: To manage your visit and cart during your browsing session.

  • Analytics cookies: To collect information about how users interact with the site (via Wix Analytics, Google Analytics, etc.).

  • Functional cookies: To remember your preferences, such as language or region.

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You can choose to block or delete cookies through your browser settings, though this may affect your experience on the site.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Process Orders and Payments

  • Manage and fulfil orders, including shipping and returns

  • Communicate with you regarding your purchase, including confirmations and updates

2.2 Customer Support and Communication

  • Respond to your inquiries or support requests

  • Send you updates on your order status, or respond to questions and concerns

2.3 Marketing and Promotional Communication
With your consent, we may send you marketing emails, newsletters, promotions, or product updates. You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails.

2.4 Improve Our Website and Services

  • Analyse user behaviour and site traffic to enhance user experience

  • Develop new products and services based on user preferences and behaviour

2.5 Legal and Regulatory Compliance

  • To comply with any applicable laws, regulations, and legal obligations.

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3. How We Share Your Information

We respect your privacy and will never sell your personal information. However, we may share your data in the following instances:

3.1 Third-Party Service Providers
We work with trusted third parties to provide essential services such as payment processing, shipping, analytics, and website hosting (Wix). These parties only access your information as necessary to perform their services and are obligated to protect your personal data.

3.2 Compliance with Law
We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.

3.3 Business Transfers
If Silver by Golden is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such changes that impact your data.

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4. Data Security

We take your privacy seriously and implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include:

  • SSL encryption for secure transmission of sensitive information

  • Secure storage of payment data through trusted third-party payment providers like PayPal or Stripe

  • Regular security reviews and updates to protect the website from vulnerabilities

Please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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5. Your Rights

You have certain rights regarding your personal data, including:

5.1 Access and Correction
You may request access to the personal information we hold about you and request corrections if any of your data is inaccurate or incomplete.

5.2 Data Deletion
You can request that we delete your personal information, subject to legal or contractual obligations to retain certain data.

5.3 Marketing Opt-Out
You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.

5.4 Cookies
You may manage your cookie preferences in your browser settings.

To exercise any of these rights, please contact us at via the contact form.

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6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or comply with legal obligations. Once your data is no longer needed, we will securely delete or anonymize it.

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7. Wix Hosting and Third-Party Services

Our website is hosted by Wix, which provides us with the online e-commerce platform to sell our products. Wix may collect and store some of your data as part of their hosting services. You can review Wix’s privacy policy for more details.

 

Your data may be stored through Wix's data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com and used by Silver by Golden adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, Which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and service providers.

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Additionally, we may use third-party applications for payment processing (such as PayPal, Stripe), and analytics (Google Analytics). These services have their own privacy policies, and we encourage you to review them to understand how they handle your information.

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Information regarding your visit to www.silverbygolden.co.uk may be collected by Silver by Golden or third party providers for advertisements. This includes:-

  • Your location geographically

  • Your browser

  • Your device type

  • How you were referred to us

  • Search terms you used to get to us

  • What you browsed on the website

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8. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete it promptly.

 

9. Communications using your Personal Information

Silver by Golden may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will post the updated policy on this page and update the effective date. Your continued use of the website after any changes indicates your acceptance of the revised policy.

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11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us via the contact form.

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By using this website, you agree to the terms of this Privacy Policy

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​​​​​​Use of Cookies

Silver by Golden website uses cookies to identify your computer and recognise you from other users to improve your experience.​ In common with many other website operators we may use standard technology called cookies on this site. Cookies are small pieces of information that are stored by your browser on your hard drive. These cookies enable an understanding of who has seen which pages and advertisements to determine how frequently particular pages are visited and to determine the most popular areas of the website. Cookies also allow the opportunity to enhance your visitor experience by storing information about the products and services that you select between visits so that you can be provided with focused information each time you visit the website.

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Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you turn cookies off this will limit the service we are able to provide you.

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Cookies do not store sensitive information such as name, address and payment details, they simply hold the key that once you are signed in, is associated with this information. However if you would prefer to restrict, block or delete cookies from my website you can use your browser to do this. Each browser if different so check the 'Help' menu of your particular browser (or your mobile phone handset manual) to learn to change your cookie preferences.

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